Proactive 24/7 monitoring
Continuous monitoring of servers, networks, databases and business applications via our operations center.
En clair : We see alerts before your teams notice a slowdown.
In plain terms
Why outsource keeping systems in operational condition?
MCO is the set of actions that keep your information system running correctly over time: monitoring, updates, fixes, capacity adjustments. Without it, failures pile up silently until the visible incident.
Our Network Operations Center (NOC) continuously monitors your servers, network, and critical applications. As soon as an alert threshold is crossed, our technicians act before users notice the issue — the difference between suffering an outage and anticipating it.
What we do
Six missions in service of your IT system stability.
On-call technical support
A team reachable outside business hours for critical incidents, with SLA-backed response times.
System & network administration
Application of patches, security updates and configuration adjustments across your entire technical foundation.
Reporting & dashboard
A monthly review of availability, handled incidents and improvement recommendations.
Capacity management
Anticipating scale-up needs to avoid saturation of critical resources.
DR/BCP coordination
Alignment with business continuity procedures for fast recovery in a major incident.
In figures
A measured commitment, month after month.
24/7Active monitoring
99,9 %Contractual availability
<15 minAverage intake time
M+1Monthly reporting delivered
Frequently asked questions
Everything about RDMC managed IT.
Do we need to replace our internal IT team?
No. We work alongside your internal teams, taking on monitoring and technical on-call so they can focus on higher-value projects.
What does the transition to RDMC look like?
It starts with an audit of your current setup, then a phased rollout of monitoring tools alongside your existing processes, with no service interruption.
What types of infrastructure can you monitor?
Physical and virtual servers, cloud environments, networks, databases, and business applications—whether hosted on your premises, at RDMC, or with a third party.
What happens in case of a critical incident at night or on the weekend?
Our technical on-call team is reachable outside business hours for critically classified incidents, with a contractually guaranteed response time.
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