Proactive monitoring, user support, business continuity, and asset management: we take care of your day-to-day IT so your teams can focus on their business.
Clients don’t just entrust us with servers or workstations: they entrust us with business continuity. Every business solution in this practice serves one simple goal — reduce operational uncertainty and make what really happens in the information system visible.
In practice, this means supervision that detects incidents before your users do, support that responds within contractually committed timelines, and continuity procedures that are tested regularly—rather than written and then forgotten.
Each business solution has its own page, with our method, tools, and detailed service commitments.
Proactive monitoring of your servers, networks, and applications, technical on-call coverage, and day-to-day keep-in-operational-condition.
Multichannel helpdesk, remote takeover and ticket tracking via GLPI for your employees.
Recovery and continuity plans, tested backups, and failover procedures in case of disaster.
Inventory, deployment, patch management and hardware/software lifecycle.
Our model combines user proximity, technical mastery, and continuous steering. Each service fits into a coherent chain: detect, assist, operate, protect, back up, automate, and improve.
We keep your workstations, servers, networks, applications, and cloud services in operational condition. Managed IT can be global, shared with your teams, or focused on selected critical scopes.
Our service center handles your users’ requests and incidents, remotely or on site. The goal is to reduce interruptions, simplify interactions, and durably improve the digital experience.
We continuously monitor availability, performance, and health of your assets. Alerts are correlated, qualified, and handled under escalation procedures matched to each service’s criticality.
We automate repetitive operations to reduce lead times, standardize configurations, and limit human error. Workflows are documented, versioned, and integrated with your existing tools.
A backup is useful only if it is complete, isolated, monitored and restorable. We design and operate protection strategies for endpoints, servers, virtual machines, cloud environments and applications.
We organize security, system, and application updates under controlled deployment policies. Patches are tested, scheduled, rolled out in waves, then verified.
We strengthen estate security with a multilayer approach: hardening, access control, endpoint protection, filtering, segmentation, monitoring, and incident response.
We support identity, endpoint, collaboration application, and cloud service management to deliver a consistent experience, wherever and on whichever device people work.
Our services are steered by operational and business metrics. We analyze trends, identify recurring friction, and propose prioritized improvement plans.
Every engagement starts with an audit and is built with your teams, without service interruption.
Assessment of your estate, applications and existing procedures.
Definition of SLAs, priorities and the transition plan to RDMC.
Deployment of monitoring, ticketing and on-call tooling alongside your existing stack.
Regular follow-up committees, reporting, and continuous service improvement.
Traced interventions, shared KPIs and clear visibility into estate health.
Detection, prevention and automation are preferred over simply reacting to incidents.
Every change, tool, or procedure is assessed through the lens of risk and resilience.
Documentation, configurations and procedures stay controlled and transferable.
From qualification to resolution, a clear method to govern tickets, incidents and decisions — from the field to the executive committee.
Describe your estate and constraints: we propose a monitoring and support plan sized to your scale and budget.